Returns & Exchanges

The Rochester Red Wings Official Store wants you to be completely satisfied with your purchase; we offer returns and exchanges on unworn, unwashed merchandise within 30 days of the original purchase date.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original condition with all tags attached and is not a final sale item or personalized jersey.

• 2.
  Pack Your Items

  Securely place the merchandise in its original packaging and include a copy of your packing slip or order confirmation email.

• 3.
  Ship to Innovative Field

  Affix your prepaid shipping label and drop the package off at any authorized carrier location addressed to our Team Store at Innovative Field.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange item within 5-7 business days.